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Managing Online Reviews

abril 27, 2023 @ 09:00 - 11:30

​Online reviews are a crucial part of your marketing strategy. They give potential customers comfort in storing their belongings with you and also improve your Google ranking. Every self storage business should have an active strategy to promote and manage reviews. But what happens when you get a negative review? How do you respond? How can you turn a negative review into a positive marketing message?

Rennie will be discussing how you deal with the dreaded 1-star review including:

  • Positive language in review responses
  • Engagement not confrontation
  • Responding to the reader, not the reviewer
  • Creating positive messages from negative reviews
  • How a negative review can make you more legitimate
  • Dealing with fake reviews

SSA UK Members @ £50 + VAT per person


abril 27, 2023
09:00 - 11:30
Categoría del Evento:
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